Return and Refund Policy 100 shea butter shea butter products

Sulugu Shea Butter - Refund Policy

Last Updated: May 19, 2024

Thank you for shopping with Sulugu Shea Butter. Please read our refund policy carefully before making a purchase.

No Returns, No Refunds

Due to the nature of our products and for hygiene and safety reasons, all sales are final. We do not accept returns or offer refunds for any products once purchased.

Exceptions

We only offer refunds or replacements in the following cases:

1. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receiving your order. Provide your order number, a description of the issue, and photos of the damaged or defective product. We will review your request and, if approved, will send a replacement product or issue a refund at our discretion.
2. Incorrect Order: If you receive an incorrect product, contact us within 7 days of receiving your order. Provide your order number and details of the incorrect item received. We will arrange for the correct product to be sent to you at no additional cost.

How to Contact Us

For any issues or inquiries regarding your order, please contact us at:

Sulugu Shea Butter

Email: support@sulugusheabutter.com
Phone: +1404.287.5609

Note: We reserve the right to refuse a refund or replacement if we determine that the product has been misused, altered, or not properly cared for.

By purchasing from Sulugu Shea Butter, you agree to this Refund Policy. We appreciate your understanding and support.